Refund Policy

Statutory rights

If you are a consumer in New Zealand, the Consumer Guarantees Act 1993 may give you remedies when goods are not of acceptable quality, do not match description, or are not fit for disclosed purpose. This Refund Policy does not limit those rights.

Customers in other jurisdictions may have additional rights under local law. Where local law conflicts with any part of this policy, local law prevails to the extent of the inconsistency.

Change of mind

Food and supplement products have safety considerations. Where the law permits discretionary returns, we may accept unopened items in original packaging within fourteen days of delivery, subject to inspection. Opened consumable products are generally not eligible for change-of-mind returns unless a specific promotion states otherwise.

Defective or incorrect items

If an item arrives damaged, contaminated, expired before a reasonable use period, or materially different from what you ordered, contact us promptly with your order reference and photographs if safe to provide. We will offer a replacement or refund as appropriate under law and this policy.

How to start a return

1. Email talk@squozrelquozl.world with your full name, order number, and a short description of the issue.
2. Wait for written authorisation before shipping anything back. We will provide the correct return address and any reference codes.
3. Pack items securely to prevent damage in transit and obtain proof of postage where recommended.

Condition requirements

Approved returns must include all components supplied, such as inserts or seals where relevant. We may refuse a refund if goods are returned in a condition that suggests misuse, loss of volume inconsistent with normal sampling, or missing batch information we need for traceability.

Refund method

Approved refunds are credited to the original payment method whenever technically possible. If that method is no longer available, we will propose a reasonable alternative such as store credit or bank transfer with identity verification.

Processing timeline

After we receive and inspect an authorised return, we aim to complete refunds within fourteen business days. Banks and card issuers may add additional processing time before funds appear on your statement.

Return shipping costs

Where you are entitled to a remedy because the product is faulty or not as described, we will reimburse reasonable return shipping costs as required by law. For discretionary returns that we approve at our sole discretion, you may be responsible for outbound shipping.

Future subscription programmes

If we introduce subscriptions, billing cycles, cancellation windows, and refund rules for those programmes will be disclosed at sign-up and may supplement this policy without reducing mandatory rights.

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